Operation Capabilities

Supervision includes but are not limited to, door and window checks, spotlighting, drive around facility, money pick ups, parking lot patrols. What ever your security needs are, we can provide the supervision that you are looking for.

Supervision Mechanism
On Site – Daily	Field Officer
Daily (Day & Night)	Field Officer
Once Fortnightly	Area Manager
Surprise Night Check Fortnightly	Operations Manager/Area Manager
Monthly Surprise Check	Operations Manager

Our Approach Towards Supervision

• Surprise check day & night.
• Cross checking through fake entry, identification etc
• Meeting with the Operations Team.
• Feedback.
• Monthly Meeting with Operations Head.

Feedback / Report / Meeting mechanism

Every weekend you will be provided a feedback form (soft or hard copy), that will be collected by our field officer on Monday or any day as mutually decided. You can also email us on services.angel@gmail.com

Supervision Mechanism
1	MIS – Monthly to cover the major happenings, training, innovative measures, audit reports, VIP visits.
2	Attendance, Occurrence Reports, Daily Security Report
3	Defect/ Incident Capturing - On occurrence
4	Periodic Security Report: Recovery of returnable stores Valuables found/ lost Fire
5	Monthly report will also cover the analysis of all the feedback forms and the response

Meeting

Review Meting Mechanism
Daily	Field Office
Weekly	Field Office/Area Manager
Fortnightly	Area Manager/Sales Team
Monthly	Operations Manager
As and when required	Besides The Above, Our Team Will Be Available 24/7.

Response Time on Problem

Problem	Response
Fire, Bomb Hoax, Union Problem, Accident	Immediate / Travel Time
Guard not on Post, Suspicious / Unusual activity, Threat Call	Immediate / Travel Time
Disorderly Conduct, Theft, Lost Items, Complaints	1-3 hrs

Manpower Replacement

Due To	Response
Absenteeism / Leave	Within 2 hrs
No client request	Within 12-14 hrs
Any other problem	24 hrs

Job Performance

• Develop an Operations Manual specific to the site.
• Define all Processes.
• Create post specific Standing Operating Procedures.
• List out possible triggers, define a definite escalation process for each trigger.
• Develop Quality Standards and Measure.
• Build a scorecard process for evaluation and review of services.
• Coordinate with all levels and ensure smooth functioning.

It will also include:

• Posts to be manned
• Clear responsibilities outlined by position by shift
• Standing Operating Procedures
• Emergency Procedures for Fire, Evacuation, Bomb Hoax etc
• Registers to be maintained with exact formats documented
• Escalation processes defined & reviewed
• Incident resolution & response to be defined & followed
• MIS to be generated with exact formats documented
• Training